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Terms of Service

Last updated: August 31, 2026

These Terms of Service ("Terms") govern your use of the booking website and apps operated by Volar DL Group ("we," "us," "our") and the ground transportation services we provide in the Metro Atlanta, Georgia area (the "Service"). By requesting a reservation through the Service, you agree to these Terms.

1. Bookings & Confirmation

• All reservations must be requested through our booking site, and require at least a minimum advance notice as shown at the time of booking.
• A reservation is not guaranteed until you receive a confirmation (by email and/or in the app).
• Estimated pricing shown at booking is based on the trip details you provide (pickup/drop-off, date, time, and route). Final pricing may be adjusted if actual trip details differ (for example, a different pickup point, additional stops, or extra passengers/luggage not disclosed at booking).
• For trips outside the standard Metro Atlanta service area, pricing is provided as a custom quote and is not automatic.

2. Cancellations & No-Shows

We reserve the right to change this policy at any time, including introducing cancellation or no-show fees in the future. Any change will be reflected on this page and, where required, communicated at the time of booking.

3. Payment

• We accept cash, card, and Zelle. Card and Zelle payments are processed directly by the applicable payment provider — we do not store your card or bank account numbers.
• Pricing shown in the app reflects our current rates, which may include time-of-day surcharges (for example, peak-hour or late-night pricing) disclosed as part of your quote.

4. Passenger Conduct

We reserve the right to refuse service, end a trip early, or decline future bookings for conduct that is unsafe, abusive toward our drivers, or that violates the law, including but not limited to: physical or verbal abuse of the driver, smoking in the vehicle, transporting prohibited or illegal items, or exceeding the vehicle's rated passenger/luggage capacity.

5. Delays & Circumstances Beyond Our Control

We work hard to arrive on time and get you to your destination as scheduled, but we are not liable for delays or trip changes caused by circumstances outside our reasonable control, including but not limited to: traffic, road closures, weather, flight delays or cancellations, accidents, or other events of force majeure. In the event of a significant delay, we will make reasonable efforts to notify you.

6. Limitation of Liability

To the maximum extent permitted by Georgia law, Volar DL Group's total liability for any claim arising from the Service is limited to the amount you paid for the specific trip giving rise to the claim. We are not liable for indirect, incidental, or consequential damages (for example, a missed flight or missed event), except where such liability cannot be limited by law.

Our vehicles carry insurance as required under Georgia law for commercial ground transportation. Nothing in these Terms limits liability that cannot legally be limited, including liability for gross negligence or willful misconduct.

7. Lost & Found Items

If you believe you left an item in one of our vehicles, contact us as soon as possible. We will make reasonable efforts to locate and return it, but we are not responsible for items left behind.

8. Changes to These Terms

We may update these Terms from time to time as our Service grows. If we make material changes, we'll update the "Last updated" date above. Continued use of the Service after changes are posted means you accept the updated Terms.

9. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law principles. Any dispute arising from these Terms or the Service will be handled in the state or federal courts located in Georgia.

10. Contact Us

See also our Privacy Policy.