Volar DL Group ("we," "us," or "our") provides airport and point-to-point ground transportation booking services in the Metro Atlanta, Georgia area through our website and mobile apps (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We only collect what we need to book, manage, and fulfill your ride:
Name — so our driver knows who to look for.
Phone number — to confirm your ride, contact you about your driver, and let you look up, modify, or cancel an existing reservation.
Email address — to send you a confirmation of your reservation details.
Trip details — pickup and drop-off addresses, date and time, flight number (for airport trips), number of passengers, and any special notes you provide.
Payment method selection — whether you plan to pay by cash, card, or Zelle. We do not collect or store your card or bank account numbers; card and Zelle payments are handled directly through the payment provider's own secure system, not by us.
We do not require an account or password to use the Service, and we do not charge any subscription or membership fee.
2. How We Use Your Information
To create, confirm, modify, and cancel your reservation.
To send you an email confirmation with your trip details when you book, and — for reservation changes — a copy of the change by email as well.
To assign a driver and vehicle to your trip, and to share your name, phone number, and trip details with that driver so they can complete your ride.
To calculate estimated pricing and route distance using Google Maps.
To look up flight status and estimate pickup timing for airport trips.
To respond to questions or requests you send us.
3. How We Share Your Information
We do not sell your personal information, and we do not use it for advertising. We share information only as needed to operate the Service:
Our drivers — receive the trip details and contact info needed to complete your ride.
Google Firebase / Google Cloud — our secure database and hosting provider, which stores your reservation data on our behalf.
Google Maps Platform — used to calculate addresses, routes, and distances.
AeroDataBox — used to look up flight status for airport pickups.
EmailJS — used to send you reservation confirmation and update emails.
Payment processors (e.g. Square, PayPal, Zelle) — only if you choose to pay by card or Zelle; these providers handle your payment details directly and are governed by their own privacy policies.
We may also share information if required by law, or to protect the safety of our drivers, clients, or the public.
4. Data Retention
We keep reservation records for up to 2 years after the trip, for business, accounting, and legal purposes (for example, resolving a dispute or complying with tax recordkeeping requirements). After that period, records are periodically deleted.
5. Your Choices & Rights
You can look up, modify, or cancel an upcoming reservation at any time using the phone number you booked with.
You can ask us to delete your personal information from our records by emailing us at admin@volardlgroup.com. We will honor this request unless we're required to keep certain records for legal or accounting reasons.
You can ask us what information we have on file for your phone number at any time by contacting us.
6. Children's Privacy
The Service is intended for adults booking transportation and is not directed at children. We do not knowingly collect personal information from children under 13.
7. Security
We use industry-standard tools (Google Firebase/Firestore with access-controlled security rules) to protect your information, and we limit who can access reservation data to our own staff and assigned drivers. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above.